CX WAS LATE B/C HIS GF CAR BLEW UP
   -note found on account at work
Jamie came over after work and tried out the the Command and Conquer 3 demo while I played Donkey Kong Country on the Wii Virtual Console.

When Dennis was finished work, he picked us up and we went out for dinner at the [...]

I was a little behind in watching 24 so I watched the past 4 episodes of it over the past 2 days (hey, that’s 24 backwards!). Yet every time I hear the phone ring in the show, I’m looking to find my cell phone (reasoning).
From the moment I saw the first person and witnessed them [...]

Every time I think I might be getting close to comfortable there, they add something new to the list of things we should be critically concerned with. Tomorrow they’re going to start doing sit-ins with us where they sit with you and critique your adherence to the strict guidelines and rules. In addition, we are [...]

I may have lied yesterday. I made it out to sound like Laura, Rachel and Katelyn were just hanging out yesterday, enjoying each other’s company. Truth is, Katelyn came down with something in Mexico and yesterday Rachel and Laura brought Katelyn to the hospital where they were hoping for some quick fix to some simple [...]

Laura’s cousin Rachel and sister Katelyn went to Mexico for reading week. They arrived back yesterday and today the three of them wanted time for just the three of them.
So I went and did the grocery shopping and then spent the rest of the afternoon finishing another chapter in Hotel Dusk, reading about the (Doctor [...]

At the end of every day, for our first two weeks on the phones, we have a one-hour meeting in which we discuss things we’ve learned during the day which might benefit others. By the end of work today, half of us were crawling out of our skin, wanting to get the hell out. The [...]

It was super nice of our team leaders to tell us on day three that during these first four weeks we’re not supposed to be transferring escalation calls to management. Especially since I did it twice today.
All in all, today was between the first day (crappy) and the second day (much better).
Dennis and I headed [...]

The second day on the phones went remarkably better. Everyone else in my class seemed to agree. It was probably that we were more confident, thus more relaxed and better able to deal with things on our own instead of asking questions constantly. Oh, I still asked a lot of questions, but less often than [...]

Interesting first day on the phones. My first call wasn’t so bad except I missed something and had to call him back to clear it up. It wasn’t too bad but it wasn’t too good, either. The job itself I didn’t mind but my problem was all the little things that weren’t covered in training, [...]

Today was to be our first day on the phones with customers. To fight the anxiety I was feeling over it last night, I watched a lot of TV under the influence and passed out on the couch until 5am.
However it was not to be. Instead, we spent the first third of the day waiting [...]